1. Tickets are strictly personal, non-transferable, and are valid only for the itinerary and date for which they are issued. The name and information on the ticket must match the passenger's travel documents (identification card or passport).

2. Boarding Passes can be obtained at the EXAS Port Office at the Kos International Port by showing your electronic ticket.

3. Complying with EU Directive 98/41, a name list of passengers is mandatory for all itineraries. Information like name, gender, age range, and contact details are required to be registered on the ticket.

4. Passengers are required to provide their mobile number during ticket issuance. This ensures communication in case of changes in scheduled itineraries.

5. For children up to 1 year old, a zero-fare ticket is mandatory. 

6. Kindly inform the travel agency if there are passengers that require special care.

You can make your reservation via our Online Booking system on our website up to 2 hours prior to your departure time & date.

1. For trips between 07/05/2024 – 31/07/2024 & 01/09/2024 – 26/10/2024, tickets are cancelled without cancellation fees up to 24 hours prior to departure.

2. For the aforementioned timeframe, from the last 24 hours until 12 hours before scheduled departure time, the refundable amount is 50% of the ticket value. No changes are possible during the last 12 hours. After vessel’s departure, tickets cannot be modified in any way.

3. For trips between 01/08/2024 – 31/08/2024 (peak of high season), tickets are cancelled without cancellation fees up to 48 hours prior to departure.

4. For the aforementioned timeframe, from the last 48 hours until 24 hours before scheduled departure time, the refundable amount is 50% of the ticket value. No changes are possible during the last 24 hours. After vessel’s departure, tickets cannot be modified in any way.

5. In case the passenger asks for refund for one leg of round-trip reservation, he is entitled to the refund equal the difference between the value of One-Way ticket price and the amount he has paid.

Delay or Cancellation due to Force Majeure

For delayed departures, cancelled itineraries, and departures affected by adverse weather conditions, passengers should contact our offices.

Passengers should arrive at the embarkation area 60 minutes before departure for check-in purposes (boarding pass collection) and passport control/customs clearance.

There is a bar in the main passenger saloon where you can buy fruit juices, coffee, tea, water, cakes and potato chips.

1. Pregnant women are allowed to board until the end of the 26th week and are required to present a medical certificate of fitness to travel. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and refuse transit if he is not sure that the passenger will be safe during the journey.

2. All minors (0-18 years old) traveling alone or with adults who are not their legal guardians, or with only one parent need an official signed document from their guardians or non-present parent authorizing travel.

1. Either 40 Cigarettes, or 20 Cigarillos, or 10 Cigars, or 50g Tobacco.
2. 1ltr Spirit
3. Goods max worth 430€.

Failing to Comply might result in being charged Duties by Customs officers.

1. Personal luggage is accepted aboard within reasonable weight and size. The carrier cannot be held liable for missing or lost personal belongings.

2. EXAS Travel takes no responsibility for the transportation of pets and cannot provide any assistance with their entry to Turkey or Greece.

In line with Greek National Law 3730, smoking is strictly prohibited in all enclosed public areas. Designated smoking areas are available on open outer decks.

Seats have no numbers. You are welcome to choose to sit anywhere to your liking.

Regarding any items lost or found, please contact our offices.